Service and Support
Service and Support field focus for 15 years
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After sales policy The service sector
after sales support
after-salessupport
137 after-sales service points nationwide door-to-door service

The company has a professional and strong product research and development team, sales team, after-sales team,To provide a full range of services for a variety of customers. Pre-sale, sale, after-sales complete service system, to protect the interests of every customer.After-sales guarantee to provide warranty services, lifelong maintenance services for every customer.

Service system
In the rapid development of enterprises, our company has formed a complete, high quality and fast service system in line with the principle that service is the lifeblood of enterprise survival, to win users with high quality service and solve practical problems for users as the fundamental starting point.Including service provider, service location, service time, service response time, service content And so on several service elements.
  1. 质保期
    The quality assurance period
    The main parts of the vehicle are guaranteed for one year (see the accompanying technical documents for details). The battery group is guaranteed for one year. Free maintenance is provided during the warranty period, and material fees and labor fees are charged outside the warranty period to ensure the lifetime preferential supply of various parts
  2. 现场指导
    On-site guidance
    Responsible for on-site guidance, installation and commissioning of charging facilities (assign professionals to deliver the vehicles)
  3. 满足要求
    Meet the requirements
    Assign a special person to contact the purchaser and be responsible for meeting all the customer service requirements required by the purchaser
  4. 维护保养
    maintenance
    The main parts of the vehicle are guaranteed for one year (see the technical documents accompanying the vehicle for details), the battery group is guaranteed for one year, and the labor costs inside and outside the warranty period are completely exempt, ensuring the lifetime preferential supply of various parts
  5. 免费培训
    Free training
    Responsible FOR training drivers free of charge, providing instruction manual and service instruction manual to ensure that the vehicle can be used and maintained normally
  6. 及时响应
    A timely response
    Vehicle normal use failure, response within 30 minutes
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